How do I file for a warranty claim?Updated 2 years ago

If your Survivor Filter is or becomes defective through no fault of your own, Survivor Filter provides a lifetime replacement warranty* against manufacturing defects. Please follow the steps below-

Step 1: Troubleshoot the problem

• Follow our how-to videos to see if it resolves the issue: WATCH HOW-TO VIDEOS

Step 2: File a claim

1. Register your product into our Warranty Program
2. Contact our team by phone or e-mail us

*We reserve the right to refuse replacement for products which are returned prior to approval, which are damaged or inoperative due to reasons other than manufacturing defect, improper packaging, weather, improper cleaning or storage, and purchased from unauthorized third-party sellers.