Email the Survivor Filter Customer Service Support Team

No time to wait around? Give us a call between 10-5PM EDT

Help Desk

Survivor Filter Store

Survivor Filter

Watch: <a class="fr-green" href="https://youtube.com/playlist?list=PLZMOnyXXUGM8X9grawPozRc5971CTMsd4">Basics, maintenance and troubleshooting videos</a>View <a class="fr-green" href="https://cdn.shopify.com/s/files/1/0741/5997/files/2021-L800-PROX-Manual.pdf?v=1611328932">Product Manual</a>View <a class="fr-green" href="https://cdn.shopify.com/s/files/1/0741/5997/files/Survivor_Filter_Giardia.pdf?v=1614293465">Parasite Test Report</a>View <a class="fr-green" href="https://cdn.shopify.com/s/files/1/0741/5997/files/Corrected_percentage_from_99.9_to_99.999_reflecting_5_log_reduction_of_bacteria_virus_and_staph_d4c6fd89-86e8-413e-bb42-386cccda6f18.pdf?v=1614307818">Virus, Bacteria, Staph, Heavy Metals Test Report</a>

Watch: Basics, maintenance and troubleshooting videos. View Product Manual. View Parasite Test Report. View Virus, Bacteria, Staph, Heavy Metals Test Report.

SURVIVOR FILTER™ PRO X Electric Water Filter

Manuals and Testing Reports

What is your mission and vision as a company?

Why do people choose Survivor Filter?

What is in store for the future of Survivor Filter?

Are Survivor Filter products Made in USA?

About Survivor Filter

Does Survivor Filter offer a warranty?

What is the Lifetime Warranty?

What does the Lifetime Warranty cover?

How do I register my product for warranty?

How do I file for a warranty claim?

Lifetime Warranty

SURVIVOR FILTER PRO™ Portable Water Filter Pump

SURVIVOR FILTER™ Cleanable Water Filter Straw

SURVIVOR FILTER™ ACTIVE Filtration Bottle (900mL)

SURVIVOR FILTER™ Pure 10K, Chlorine In-Line Home Filter

SURVIVOR FILTER™ Max, 2-Stage Fluoride and Chlorine In-Line Home Filter

SURVIVOR FILTER™ Active All Terrain Filtration Bottle & Carrier System

Troubleshooting Tips

What is the 60 Day trial period?

Can I return my Survivor Filter?

My product arrived damaged, can I return this?

Returns

What delivery options are there for US customers?

What delivery options are there for Canadian customers?

What delivery options are there for UK customers?

What delivery options are there for international customers?

What forms of payment do you accept?

What currency does your website accept?

Shipping

What is the diameter of the inlet and outlet hose?

Products

Why should I sign-up for Subscirbe & Save?

How do I start a subscription?

How do I access my account?

How do I cancel my subscription?

How do I edit my subscription?

Subscribe and Save

Can Survivor Filter products remove chlorine?

Which Survivor Filter products remove fluoride?

Do I need to use purification tablets with Survivor Filter products?

Can Survivor Filter products remove VOC's (volatile organic chemicals)?

Can Survivor Filter products remove toxic chemicals?

Can Survivor Filter products remove lead?

Can Survivor Filter products be used in the winter?

Can Survivor Filter products be used in the dessert?

Can Survivor Filter products remove viruses in water?

Can Survivor Filter products remove TDS (total dissolved solids)?

Does Survivor Filter have a Reverse Osmosis (RO) Filter?

What is the shelf life of the Active Filter?

What is the shelf life of the Carbon Filter?

Which Survivor Filter products remove PFA?

Filtering Questions

Cleaning

SURVIVOR FILTER™ PRO X Electric Water FilterUpdated 3 years ago